FAQ

Frequently Asked Questions

It is natural to be nervous coming to a new health care clinic. The Kingston Foot and Ankle Clinic & Orthotic Centre has been serving patients for almost 20 years, and we understand.

Over those successful years, our staff has probably heard just about every question anyone might imagine… and perhaps a few that would surely surprise most. It is on our “to do” list to update this page with some of the strangest or funniest. But for now…

The following are the most commonly asked questions about the clinic in general. Hopefully the answers will help put most more at ease.

Be sure to also check the “Our Clinic and Policies” page (also under the About menu) and have a look at the “I am here…” links on the Home page for more valuable information about the clinic and what we do for our patients.

• Is the office wheel-chair/walker accessible?
  Yes. Our facilities are fully accessible to all patients including those confined to wheelchairs.

• Do you have free parking?
  Yes, We have ample free parking only a few steps from clinic.

• Is there someone that can help with my insurance coverage?
  Yes, any of our administrative staff can help with contacting your insurance carrier regarding coverage for your particular needs. Our services are covered by most major insurance carriers and we will gladly take your information and find the answers you need. We will ensure that you have the prescription and receipt documentation that is required by your insurance carrier or to meet government income tax requirements.

• What are your hours?
  Kingston Foot and Ankle Clinic & Orthotic Centre observes the following hours of operation:

  Monday to Thursday  8:00 am to 3:00 pm
  Fridays 8:00 am to 12:30 pm

  We have designated hours where the staff is working in the lab and thus any calls may not be answered immediately. If you do get our answering machine, please leave a message and we will gladly give you a call right back when we can get to the phone.

• What is your cancellation policy?
  Please note that all missed or cancelled appointments require 24-hour notice.
  All missed or cancelled appointments requested less than 24 hours in advance will be billed our normal visit fee.If you are not sure when you can come in, you may ask to be placed on our “short notice list”, and we can will call you if an appointment comes up.

• How do I pay for services?
  For your convenience, we accept cash, cheques, Visa, Mastercard and debit. There will be a $50.00 NSF charge for any returned cheque. Payment is due when the service is rendered. We post our fees at the front desk. Patients unsure of our fees and methods of payment, including any applicable government and private insurance coverage, are encouraged to seek clarification at reception.
  Many of the Kingston Foot and Ankle Clinic & Orthotic Centre services are covered by extended health insurance plans, including DVA and NIHB.
  Please consult your insurance carrier regarding your coverage prior to your appointment.

  If you are unsure of what type of information is required, please contact our office and we will be happy to offer assistance. When calling our office, please be sure to have your Certificate and Group Number on hand to simplify this process.

• Can someone come in with me into the treatment room?
  Of course! We encourage you to bring a friend or family member with you, so that both of you can hear the information that you require. There is always room for at least one other person in each of our treatment rooms. Children, of course are always welcome and we have a waiting room for them as well.

• Can someone talk to me about footwear?
  Yes, any of our staff would be able to tell you about our different footwear, the special features and types, as well as check your insurance coverage if needed. We have many different types of orthopaedic footwear to accommodate a variety of foot issues, from sandals to slippers and from dressy footwear to rugged work boots.
  The ancient Greek philosopher Socrates once claimed “When our feet hurt, we hurt all over”. The Kingston Foot and Ankle Clinic understands that and offers a state-of-the-art array of services to help promote a pain free recovery of your foot and ankle health. For convenient reference, we have included some of the more common symptoms and relief that we offer in he drop down main menu under the item “I am here because…”. If you do see your symptom or question here, please feel free to check our FAQ page or contact us. Our staff of friendly professionals will be happy to advise.